Anticipating a Customer’s Needs
Concierge service providers learn as much as possible about the shopper before they make a single recommendation. Even though large companies can collect lots of data about customers who are similar to a certain shopper, it’s not until you sit down with the shopper and talk to them about their likes, dislikes, interests, lifestyle, goals, and personality that you can really make recommendations that suit them.
Concierge service providers are able to take that extra step to provide customized solutions for their customers. They can conduct in-person or phone interviews, build rapport, and learn about each customer at a more personal level. This gives them valuable information about the shopper’s interests so they can make recommendations that are the right fit for any particular shopper.